Policies

Privacy Policy

At Tijarade, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or make a purchase.

Information We Collect

We collect information that you provide directly to us, including:

• Name, email address, phone number, and shipping address
• Payment information (processed securely through our payment partners)
• Order history and preferences
• Account registration information

How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Communicate with you about your orders and our services
• Send you promotional materials and updates (with your consent)
• Improve our website and customer experience
• Prevent fraud and ensure security

Data Security

We implement industry-standard security measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Return Policy

We want you to be completely satisfied with your purchase from Tijarade. If you are not satisfied, we offer a hassle-free return process.

Return Eligibility

Items can be returned within 30 days of delivery, provided they meet the following conditions:

• Items must be unused, unopened, and in their original packaging
• Items must be in the same condition as when received
• Original receipt or proof of purchase is required
• Certain items may be excluded from returns (e.g., personalized items, perishables)

Return Process

To initiate a return:

1. Contact our customer service team at info@tijarade.com or call +1 (307) 303-9786
2. Provide your order number and reason for return
3. Receive a return authorization and shipping instructions
4. Package the item securely and ship it back to us

Refunds

Once we receive and inspect your returned item, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method. Shipping costs are non-refundable unless the return is due to our error.

Shipping Policy

We strive to deliver your orders quickly and safely. Here's everything you need to know about our shipping process.

Shipping Methods

We offer various shipping options to meet your needs:

• Standard Shipping: 5-7 business days
• Express Shipping: 2-3 business days
• Overnight Shipping: Next business day (available for select items)

Shipping Costs

Shipping costs are calculated based on:

• Order weight and dimensions
• Shipping destination
• Selected shipping method
• Free shipping is available on orders over $50

Processing Time

Orders are typically processed within 1-2 business days. Processing time may be longer during peak seasons or for custom items.

Tracking Your Order

Once your order ships, you will receive a tracking number via email. You can use this number to track your package's progress in real-time.

International Shipping

We currently ship to the United States. International shipping may be available for select items. Please contact us for more information about international shipping options and costs.